Anytime a false positive is found (a message incorrectly marked as spam) it should be forwarded with full headers to abuse@egr.msu.edu.

How to forward an email with full headers:

Gmail

  • Log in to your Gmail account.
  • Open the message you want to forward.
  • Click the Three Dots next to the Reply button, located at the top right of the message pane.
    Icon
    Three black dots menu icon
  • Select Show Original.
  • Select Download Original.
  • Attach the downloaded file to your new email to abuse@egr.msu.edu.

Outlook

  • Open Outlook.
  • Double click the message you intend to forward (this will open up the email in a new window).
  • In the new window, select the File button on the top-left.
  • Select the Properties button at the bottom.
    Properties button displaying checklist and envelope icons
  • Copy all of the text in the Internet Headers section.
  • Paste the copied text into your email to abuse@egr.msu.edu.

Outlook Web

  • Open Outlook.
  • Open the message you intend to forward.
  • Select the Three Dots next to the Forward button, located at the top right of the message pane.
    Icon
    Three green dots menu icon
  • Select Download.
  • Attach the downloaded file to your new email to abuse@egr.msu.edu.

Mozilla Thunderbird

  • Open Mozilla Thunderbird.
  • Open the message you intend to forward.
  • Click the View menu (if you do not see this at the top-left, press the alt button).
    Graphical user interface, text, application
    Thunderbird menu bar with File, Edit, View, Go, Message, Tools, Help menus. Toolbar shows Get Messages, Write, Chat, Address Book, and Tag buttons. Privacy Notice tab visible.
  • Select the Message Sort button at the bottom.
    View menu expanded showing Toolbars, Layout, Folders, Density, Sort by, Threads, Headers, Message Body As, Display Attachments Inline (checked), Zoom, Repair Text Encoding, and Message Source options.
  • Copy the text
  • Paste the copied text into your email to abuse@egr.msu.edu.

Apple Mail

  • Open Apple Mail.
  • Click on the message you want to view headers for.
  • Go to the View menu.
  • Select Message, then Long Headers.
How-To Keywords
email